Submit a Claim - Claim Instructions

This Claim Form should be filled out online or submitted by mail if you received a notification from Stanley Steemer International, Inc. (“Stanley Steemer”) that your personal information was or may have been compromised in the data security incident that occurred in or about February 2023 (the “Data Incident”), and you had Out-of-Pocket Losses as a result of the Data Incident and/or wish to claim a Pro Rata Cash Payment. You may get a check or electronic payment if you fill out this Claim Form, if the Settlement is approved, and if you are found to be eligible for a payment. The Settlement establishes a $700,000 fund to compensate Settlement Class Members for their Out-of-Pocket Losses and/or claims for Pro Rata Cash Payments, as well as for the Notice and Administrative Expenses, certain taxes, Service Award Payment(s), and attorney Fee Award and Costs as awarded by the Court.

The Settlement Notice describes your legal rights and options. Please review the Notice here or call 1-888-846-1020 for more information.

If you wish to submit a claim for a Settlement Payment, you need to provide the information requested on the following pages. The deadline to submit this Claim Form online (or have it postmarked for mailing) is Monday, April 28, 2025.

Complete information about the Settlement and Settlement Benefits are available in the Notice and on the Frequently Asked Questions (FAQs) page of this website.

Si necesita ayuda en español, comuníquese con el administrador al 1-888-846-1020.


Documentation:

If you plan to make a claim for Out-of-Pocket Losses, documentation must be provided to support your claim. Documents should be clear, readable copies, as anything you submit will not be returned to you. You may redact unrelated transactions and all but the first four and last four digits of any account number (if applicable). See the table below for examples of sufficient documentation for expense types.

Expense Type Examples of Documentation Required
Costs related to credit monitoring purchases/freezing/unfreezing between February 10, 2023, and April 28, 2025 Examples: Receipts, notices, or account statements reflecting payment for a credit freeze
Costs, expenses, and losses due to identity theft, fraud, or misuse of your personal information on or after February 10, 2023, and fairly traceable to the Data Security Incident Examples: Account statement with unauthorized charges circled; police report; IRS document; FTC Identity Theft Report; letter refusing to refund fraudulent charges; receipt for your credit monitoring services purchase
Expenses such as notary, fax, postage, copying, mileage, long-distance telephone charges, or professional fees related to the Data Security Incident Examples: Phone bills, receipts, detailed list of addresses you traveled (e.g., police station, IRS office), reason why you traveled there (e.g., police report or letter from IRS re: falsified tax return), and number of miles you traveled
Unreimbursed bank fees Examples: Bank statements with fees, such as card reissuance, unreimbursed overdraft, and late fees, circled and statements from bank that they are not reimbursing even though due to fraudulent activities

If you are filing online, please have this information ready before you start to file, as your claim will not be saved if you have to come back and finish at a later time. Documents that are uploaded must be less than 20 MB per file and in one of these formats: jpg, jpeg, png, gif, tif, tiff, doc, docx, xls, xlsx, pdf, txt, rtf, or zip. If you are unable to electronically upload a copy of your documents as part of the online Claim Form, you will need to mail a printed Claim Form along with your documentation to the Settlement Administrator.

Please Note: The Settlement Administrator may contact you to request additional documents to process your claim. Settlement benefits will be distributed after the Settlement Agreement is approved by the Court and becomes final. Your cash payment may decrease depending on the number of claims filed.


File Online:

Before Claim Filing: You will need the Unique ID printed on the Postcard Notice you received in the mail. If you did not receive a Postcard Notice or have lost yours, please contact the Settlement Administrator at 1-888-846-1020 for assistance.

During Claim Filing: As part of filling out your Claim Form, you will be asked to verify information associated with the losses claimed. You must also submit all required supporting documentation. Documents supporting your claim could include credit card statements, bank statements, invoices, telephone records, and receipts. Out-of-Pocket Losses cannot be documented solely by a personal certification, declaration, or affidavit from you. Supporting documentation should be clear, readable copies, as they will not be returned to you. Please keep copies of everything you submit, as your claim may be audited, and you could be asked to provide additional information to process the claim.

After Claim Filing: : After submitting your completed claim online, you will receive an email with a confirmation code for your completed submission. Be sure to keep your confirmation email and code and refer to them if you have any questions about your Claim Form. If additional information is required to complete your claim, you will be contacted by the Settlement Administrator.

Please click the button below to get started.


Start Your Claim


How to File by Mail:

Fill out, sign, and date the Claim Form, then mail the Claim Form to the following address:

Stanley Steemer Data Incident
Settlement Administrator
P.O. Box 2088
Portland, OR 97208-2088


Remember, all Claim Forms must be submitted online or received by the Settlement Administrator no later than April 28, 2025.